Customer/System Support & Aftercare Services

Customers depend on reliable support throughout their entire service area and system life. From personnel training to natural disaster recovery, Radio & Trunking have the support solutions to meet your requirements.

Field Service engineering and integrated logistics, as well as remote diagnostic solutions, provide complete service and support throughout the life cycle of your system.

We tailor plans to meet your operational requirements and which reduce your total cost of ownership. In addition, Radio & Trunking has an extensive network of experts dedicated to provide you with the level of support you need.


Maintenance Services

At Radio & Trunking, we recognize the need to provide customers with superior after-sales support. Our Customer/Field Service Engineering Team gives you a direct link to the experts that can help solve your problem or answer your questions.


Coverage Planning

Radio & Trunking offers planning to ensure mobile and portable coverage is achieved, as well as offering microwave network path design. Using advanced software tools, Radio & Trunking guarantees network performance that meets customer requirements. Our radio planning covers frequency and antenna selection, location and transmission parameters, diversity requirements and availability calculations. To ensure that no signals interfere with the planned link, Radio & Trunking provides customers with on-site frequency surveys which detail all link specifications and results. Radio planning consulting services and design verification are also available.


Network Implementation

Network implementation covers all execution stages, beginning with a plan, based on network design and customer requirements, and spanning all aspects of the implementation process. Radio & Trunking oversees network implementation for customer-managed deployment projects.


Project Management

Radio & Trunking manages projects of any scale. Our project managers oversee network implementation according to the project plan and milestone schedule.


System User Training Services

We bring in the experts direct from the original equipment manufacturer. Operators, Engineers and System Managers will gain knowledge quickly using our live engineering environments.


On-Site Training for Operators, Engineers and System Managers

Radio & Trunking extends its training abilities to customer’s sites or any in-field location. Our team of engineers offer best practice advice in battery management, fine tuning user groups, system management and diagnosis techniques.