Mission-Critical Logging for P25, NG911, Telephones, Dispatch, and LMR

Eventide NexLog communications logging systems offer outstanding flexibility and ease of use, with a choice of advanced capability remote software or convenient touch-screen front panel operation. Call records are stored in a state-of-the-art SQL relational database, and NexLog logging systems feature an embedded Linux operating system for maximum reliability and compatibility with your existing Windows infrastructure.

Standard Local Control

• LCD Color Touch-Screen (optional), or connect an SVGA display, keyboard, and mouse
• INFO mode shows the status of each channel, the status of each archive device, allows Live Monitoring of multiple channels, and allows viewing and clearing of Alarm notifications
• REPLAY mode permits quick call playback, advanced database query, call protection, adding of calls to incident, export, burn-to-CD, and more
• SET-UP mode provides browser access to the NexLog Configuration Manager software (for system status checking, configuration settings, auditing, and reports)

Integrated Audio controls (on Front Panel)

• Volume control, Headset jack, Line out (re-record) jack, Built-in amplified speaker, and USB Jack (for export of audio to external USB storage device)

Remote Access Software

• NexLog Configuration Manager web-based administrative software
• MediaWorks PLUS™ web-based software for Incident Replay AND Instant Recall
• Quality Factor™ web-based call evaluation and reporting option
• MediaWorks™ Windows client desktop software for incident replay 
• MediaAgent™ Windows client desktop software for instant recall 

Channel Capacity Per Unit

• Analog passive tap (lines, phones, microphone, or radio audio) - 8 to 96 channels
• Digital PBX Station passive tap (2-wire) - 8 to 96 channels
• Digital PBX Station passive tap (4-wire) - 4 to 48 channels
• Digital PBX Station passive tap (Mitel Superset/ROLMphone) - 4 to 48 channels
• ISDN-BRI passive tap - 4 to 48 ISDN-BRI circuits (5ESS AT&T Custom, DMS100, or National ISDN protocols) 
• T1 or ISDN-PRI trunk passive tap - 24 to 192 channels (1 to 8 T1 or ISDN-PRI circuits)
• E1 or PCM30 trunk passive tap - 30 to 240 channels (1 to 8 E1 or PCM30 circuits)
• T1 Terminating - 24 to 192 channels (1 to 8 T1 circuits from Dispatch system or VCCS)
• E1 Terminating - 30 to 240 channels (1 to 8 E1 circuits from Dispatch system or VCCS)
• VoIP telephones G.711, G.722, or optional G.729 - 8 to 240 channels (recorded via port mirroring)
• SIP Trunk passive tap G.711, G.722, or optional G.729 – 8 to 240 channels (recorded via port mirroring)
• Unicast or Multicast G.711 from IP Dispatch Console system – 8 to 240 channels
• Next Generation 9-1-1 SIPREC Interface G.711 – 8 to 240 channels
• Cisco “built-in-bridge” SIP invite G.711, G.722, or optional G.729 – 8 to 240 channels
• EF Johnson ATLAS 25 P25 Radio system via supported IP interface – 8 to 240 channels
• Motorola ASTRO 25 system via licensed AIS interface - 8 to 120 channels (8 to 60 if secure-encrypted)
• DMR Tier 3 Trunked Radio system via supported IP interface - 8 to 240 channels

On-Line Recording Storage

• From 1TB to 12TB of recording storage.  Following are the storage options that are available at order-time:
• Standard set of two mirrored 1TB hard disk drives, RAID-1, yields 1TB storage (167,000 channel hours)*
• Optional set of two mirrored Hot-Swap 1TB hard disk drives, RAID1, yields 1TB storage (167,000 channel hours)*
• Optional set of two mirrored 2TB hard disk drives, RAID-1 yields 2TB storage (333,000 channel hours)*
• Optional set of two mirrored Hot-Swap 2TB hard disk drives, RAID1 yields 2TB storage (333,000 channel hours)*
• Optional set of two mirrored Hot-Swap 4TB hard disk drives, RAID1 yields 4TB storage (660,000 channel hours)*
• Optional set of four Hot-Swap 1TB hard disk drives, RAID10, yields 2TB storage (333,000 channel hours)*
• Optional set of four Hot-Swap 2TB hard disk drives, RAID10, yields 4TB storage (666,000 channel hours)*
• Optional set of four Hot-Swap 4TB hard disk drives, RAID10, yields 8TB storage (1,300,000 channel hours)*
• Optional set of four Hot-Swap 1TB hard disk drives, RAID5, yields 3TB storage (500,000 channel hours)*
• Optional set of four Hot-Swap 2TB hard disk drives, RAID5, yields 6TB storage (1,000,000 channel hours*
• Optional set of four Hot-Swap 4TB hard disk drives, RAID5, yields 12TB (2,000,000 channel hours)*
• QLogic Fibre-Channel Card for SAN connectivity (instead of an internal HDD storage array)

Archive Recording Choices

• Standard single multidrive for DVD-RAM archiving (9.4GB, 1,540 Hours* per dual-sided DVD-RAM disc) 
• Standard network archiving to single customer-provided NAS share
• Standard archiving to as many as six user-provided external USB drives (USB Flash Drive or external USB Hard Disk Drive)
• Optional set of two multidrives for DVD-RAM serial or parallel archiving (9.4GB, 1,540 Hours* per dual-sided DVD-RAM disc) 
• Optional single Blu-ray multidrive for Blu-ray archiving (25GB, 3,800 Hours* per single-sided Blu-ray rewriteable disc) 
• Optional set of two Blu-ray multidrives for Blu-ray archiving (25GB, 3,800 Hours* per single-sided Blu-ray rewriteable disc) 
• Optional single 500GB Removable HDD (83,000 hours*) + One DVD-RAM Drive (9.4GB, 1,540 Hours* per cartridge)
• Optional single 500GB Removable HDD (83,000 hours*) + Two DVD-RAM Drives (9.4GB, 1,540 Hours* per cartridge)
• Optional single 500GB Removable HDD (83,000 hours*) + single DVD-ROM drive (non-archive)
• Optional central archiving recording to another NexLog recorder
• Optional network archive to as many as 5 additional customer-provided NAS shares for geo-diverse archiving redundancy

System Platform

• Digital non-proprietary appliance with industrial-grade motherboard and Intel quad-core CPU
• 4 full-length slots for PCI cards (for telephony cards)
• 1 short-length PCI card slot (for optional IRIG-B card, optional GPIO card, or optional add-on Network Interface card)
• 1 PCIe card slot for hardware RAID controller (used on all hot-swap HDD array configurations), or for optional QLogic Fibre-Channel SAN interface card
• Standard Dual hot-swap 120/240 VAC 50/60Hz power supplies
• Optional upgrade of one or both power supplies to -48VDC input

Operating System

• Embedded Linux operating system, with Eventide logging recorder user interface

Call Record Database

• Relational SQL database of all call records
• Up to 12 Million calls may be indexed in the call records database
• Programmable retention period
• ODBC (database access) driver available

Playback Search Parameters

• Channel name, Time/date, Call duration, Call direction, Dialed number, Caller ID number, Channel number, more

Playback and Monitoring

• Simultaneous record/play
• Live Monitoring of multiple channels
• Operate at the NexLog recorder or via Remote PC (with MediaWorks software)Continuous replay
• Looped replayPitch-corrected variable speed (with MediaWorks software)
• Fast forward / Rewind
• Next Call / Previous Call

Security

• Multiple user profiles control access permissions down to the channel level and user role
• Password complexity enforcement (Minimum Length, Minimum Digits, Minimum Lowercase Characters, Minimum Uppercase Characters, Minimum Special Characters)
• Programmable password aging and expiration, with option to force password change after user’s first login
• Account lockout after “n” failed login attempts
• Rejection of attempt to re-use last “n” previous passwords
• Option to permanently disable user’s account x days after password expires
• Option to authenticate NexLog users via external SMB service
• Selectable security group per user (Admin, Archivers, Exporters, Monitors, Maintainers, Researchers)
• Selectable replay interval limit (hours, minutes) for Instant Recall
• Auditing of user access and actions (Time, User Action, Success, and Description)
• Auditing of Client activity (Workstation User, Client ID,  Login Time, Logout Time, License In Use, Client Type, and Client Address)
• Auditing of Recorder on and off events (viewable History)
• Secure lock-protected on/off switch

Analog Channel Inputs

• Passive-tap 2-wire inputs record analog telephones, 2-way radio (trunked and conventional), telephone lines and trunks, stations, handsets, headsets, microphones, speakerphones, etc.
• Beep Tone generation (selectable on a per-channel basis)
• Notch Filtering (Selectable DSP-based notch filter for analog channels eliminates radio “guard tone”)
• Tip/Ring DC Voltage detection for 2-wire loop-start lines (permits automatic start/stop based on the line’s off-hook/ on-hook status)
• DTMF detection and decodingCLID (FSK) detection and decoding
• CAMA multi-frequency (MF) ANI detection/decoding for 9-1-1 trunks
• MDC-1200 decoding (optional)
• 45.45 Baud TTY decoding for TDD (non-Turbo) and for SMS-to-911 recording
• Compression Rates: 13kbs GSM, 16kbs ADPCM, 32kbs ADPCM, or 64kbs PCM
• Frequency Response: 200 to 3400Hz
• Signal-to-Noise ratio: 50dB
• Crosstalk: -60dB
• AGC: 24dB boost
• Impedance: 10kOhm
• Record Activation: VOX, off-hook, continuous, scheduled, on-demand, or optional contact closure detection
• NexLog Configuration Manager software allows dynamic visual adjustment of VOX threshold level, Audio gain, and VOX hold time (or Tip-Ring voltage level)

Digital PBX Telephone Interfaces

• Passive tapping for a wide variety of digital phones, including select models by Aastra, Alcatel, Aspect, Avaya, Bosch, Ericsson, Fujitsu, Mitel, NEC, Nortel, Panasonic, Philips, Rockwell, Rolm, Siemens, Tadiran, and Toshiba (check with Eventide for latest Digital PBX phone model compatibility)

VoIP Interfaces

• Passive recording via port mirroring for a wide range of VoIP PBX telephones with G.711 and/or G.729, including select models by Alcatel, Aastra, Avaya, Cisco, Ericsson, Inter-Tel, NEC, Nortel, and Siemens (list is subject to update and change; check with Eventide)
• Passive recording of SIP trunks with G.711 or G.729 (optional), via port mirroring
• Active recording of Cisco UCM 3rd generation IP phones with G.711 or G.722, via Cisco built-in-bridge (BiB)
• VoIP recording capability can be easily added in the field, when existing digital/analog phones are migrated to IP

Next Generation 9-1-1 interfaces

• NENA i3-standard SIPREC option, for recording of NG9-1-1 primary interactions
• NENA i3-standard Logging Service option, with WSDL-based data logging/retrieval interface and RTSP

Digital T1/E1/ISDN Trunk and System Interfaces

• High-impedance passive recording of T1 and ISDN-PRI circuits
• High-impedance passive recording of E1, PCM30, and Euro-ISDN30 circuits
• High-impedance passive recording of ISDN-BRI circuits
• Terminating T1 or E1 interface options for connection to Dispatch Console system or VCCS. 

IP Dispatch Console interfaces, RoIP interfaces

• Recording of unicast and multicast RTP audio from popular IP-dispatch console systems including AVTEC Scout, Exelis/C4i SwitchPlusIP, Telex, Zetron MAX, Zetron VoIP RDS, IDS Mindshare, and EF Johnson IP25 console protocol
• Recording of IP media from RoIP systems including Cisco IPICS

Land Mobile Radio (LMR) and P25 interfaces

• ASTRO 25 systems with MCC7500 recorded via licensed API interface to Archive Interface Server (AIS)
• SmartNet, Smartzone trunked radio systems (contact Eventide for details)
• EF Johnson ATLAS 25 P25 system (contact Eventide for details)
• MOTOTRBO via AVTEC Scout IP console system with AVTEC VP-Gate
• iCOM IDAS NXDN-based digital radio system via IP interface
• Kenwood NexEdge NXDN-based radio sytem via Raven M4X and IP interface
• Tait DMR Tier 3 Trunked radio system via IP interface
• Tait MPT-IP Trunked radio system via IP interface
• Fylde MPT-1327 Trunked radio system via analog channels and metadata integration
• Any LMR system recorded via analog channels to control stations

Metadata Integration

• ANI/ALI (capture of NENA Standard ANI/ALI information, which is parsed and inserted into multiple fields in the call record database, each of which is available as a searchable parameter
• ANI/ALI with Phase 2 (supports capture of latest location data from cellular rebid)
• SMDR or CDR integration to a wide variety of PBX and key systems
• IP-Dispatch metadata integration (i.e.: Telex IP Dispatch)
• 2-way radio system metadata integration options
• Custom metadata integrations are available

PC Screen Recording

• Recording of screen activity from desktop Windows-based PCs (Windows Vista, Windows 7, Windows 8)
• Synchronized screen and audio playback (with MediaWorks PLUS software)
• Adjustable recording parameters: color density, frames per second, and seconds per key frame
• Screen capture trigger modes: Always, Scheduled, audio channel activity, or optional customized trigger

Standard Logger Reports

• Call Count By Metadata Field (Graphs the Number of Calls grouped by a user specified field for a given Month)
• Month at a Glance (Displays Call Statistics for a given Month)
• Duration Outliers (Displays Info on exceptionally Long and Short Calls)
• Day at a Glance (Displays Call Statistics for a given Day)
• Total Calls Over Time (Graphs Total Call Count in Recorder Database Each Day)

Network Interfaces

• Dual Ethernet 10/100/1000Mps, TCP/IP protocol
• Additional NIC(s) can be added
• NIC bonding is supported for connection to redundant networks

Time Synchronization

• Network time protocol (NTP)
• Synchronization via RS-232
• Wharton clock
• Optional IRIG-B PCI card

Label Printing

• Supports connection of Eventide-approved USB Label Printer for printing of DVD-RAM / Blu-Ray labels

Standard Fault-Tolerance Features

• Redundant hot-swap power supplies
• Redundant hard drives
• Redundant network support (via NIC bonding)
• Remote diagnostics capabilities
• Email notification of Alarms

Power

• Standard 100-240VAC, 50/60Hz., 350W max, approx. 600VA
• If equipped with optional -48VDC power supply(s): approx 8 Amperes @ -48VDC

UPS Requirements

• Eventide recommends the use of a “Smart” UPS system with USB-interface for controlled shutdown of the NexLog logger (see Eventide NexLog manual for recommended UPS systems)

Dimensions, Weight

• 3U form factor, rack-mountable (Optional Rack-mount slides)
• 5.25”H [134mm] x 19”W [482mm] x 24”D [610mm]
• 50 to 80 pounds (23 to 34 kg)

Environmental requirements

• (Operating) Temperature: +5C (41F) to 40C (104F); Humidity: 10-80%RH, non-condensing

Warranty

• One year factory parts and labor hardware warranty standard
• Additional years of Eventide hardware warranty are available

NexLog 740 Recording Server Compliance

• CE
  ROHS
  EN55022
  EN55024
  EN-60950-1
  ES 203 021 (ETSI)
  RCM (ACMA)
  AS/CA S002
  FCC Subpart 15, Class A
  FCC/ACTA Part 68
  UL60950-1
  CS-03 (IC)
  CSA C22.2 No. 60950-1

Recording Capabilities

NexLog Communications Logging Recorders have been designed to provide full-time recording for compliance needs, as well as distributed recording for agencies and enterprises with multiple sites. NexLog loggers can record digital PBX telephones, VoIP telephones, analog telephones, analog C.O. lines, CAMA trunks, analog radio audio, T1 & E1 trunks, ISDN-PRI trunks, ISDN30 trunks, SIP trunks, IP-dispatch consoles (AVTEC, Telex, Zetron, and others), Radio over IP (RoIP), trunked and conventional 2-way radio, Motorola ASTRO 25 radio with AIS, EFJohnson P25 radio, PC Screens, and more.

NG9-1-1 Capabilities

NexLog communications logging systems have been designed to conform to the NENA i3 standard for recording of NG9-1-1 primary interactions via the SIPREC method. The resulting recordings are immediately available for replay, instant recall, forensic research, incident management, burn-to-CD/DVD/Blu-ray, email, and export. NexLog logging systems also support a standards-conformant event logging web service that allows other NG9-1-1 subsystems (functional elements) to deposit and retrieve interaction-related data.

P25 Radio Recording

NexLog communications logging systems support the recording of P25 Trunked and P25 Conventional radio traffic. An integrated recording solution is available for Motorola's ASTRO 25 system equipped with Archive Interface Server (AIS).  In addition, NexLog recorders optionally support call recording for the EF Johnson ATLAS P25 radio system.

NXDN Radio Recording

NexLog communications logging systems support the recording of NXDN digital radio traffic. Integrated recording solutions are available for iCOM's IDAS conventional system and Kenwood's NexEdge trunked and conventional systems.

DMR Radio Recording

NexLog communications logging systems support the recording of DMR Tier3 (trunked) radio traffic. An integrated IP-based recording solution is available for the Tait DMR Tier 3 radio system.

MPT Radio Recording

NexLog communications logging systems support recording of Fylde MPT1327 trunked radio traffic including metadata integration. In addition, an integrated IP-based recording solution is currently available for the Tait MPT-IP trunked radio system.

Resilience Features

Eventide NexLog communications loggers offer multiple levels of resilience, including redundant power supplies, redundant hard disk drives (with choices of RAID levels 1, 5, or 10 or SAN connectivity), redundant network capability (via NIC bonding), and multiple choices for archive redundancy and network-based archive storage. The NexLog 740 logger is equipped with dual hot-swap load-sharing 120/240 VAC power supplies. Optional dual hot-swap load-sharing -48 VDC power supplies are also available, or you can combine a 120/240 VAC power supply with a -48 VDC supply for source-diverse power redundancy.

Advanced Security Features

NexLog Communications Logging Recorders include a multi-tier security system that controls user access based on role and channel (or talk group) assignments. NexLog software has been designed to enhance security by encouraging users to employ strong passwords and to use them properly. Password policy options include complexity enforcement, automatic aging, change reminders, expiration, and lock-out. In addition, each user’s access and actions are audited and available for review.

Channel Capacities

The NexLog 740 logger is field upgradeable from 8 to 96 digital PBX telephone channels, 8 to 96 analog channels, 8 to 240 VoIP/RoIP channels, 8 - 240 NG9-1-1 SIPrec channels, 24 - 192 T1/PRI channels, 30 - 240 E1 channels, 8 - 120 P25 channels, or 8 - 240 DMR channels.   A wide range of mixed channel quantities (digital + analog + VoIP/RoIP, etc.) can be accommodated within a single NexLog 740 logger.  Multiple NexLog Communications Logging Recorders may be easily combined to provide recording solutions for higher channel counts, multiple sites, and/or redundancy.

Metadata Integration Capabilities

In addition to recording audio and PC screen media, NexLog communications logging recorders can support integration to a variety of metadata sources that provide call-associated information. Options include 9-1-1 ANI/ALI integration, SMDR/CDR integration to PBX systems, IP Dispatch console metadata, Radio system metadata, and customized data integrations. In addition, an optional NexLog Application Programming Interface (API) allows third party software developers to implement custom/OEM integrations for controlling recording start/stop and for metadata tagging.

Up to 12 TB of Internal Storage

All NexLog Communications Recording Loggers include an internal RAID array of hard disk drives for reliability and redundancy.  Offerings range from a standard pair of 1 Terabyte hard disk drives with RAID-1 (providing 1 Terabyte of storage for up to 166,000 hours @13kbps compression) all the way up to four hot-swap 4 Terabyte hard disk drives with RAID-5 (providing 12 Terabytes of storage for up to 2 Million hours @13kbps compression).  For special applications, Eventide alternatively offers a Fibre-Channel adapter for running and storing via a supported third-party Storage Area Network (SAN).

Flexible Archive Capabilities

NexLog 740 Communications Recording Loggers include a standard multidrive for DVD-RAM archiving (9.4GB per dual-sided DVD-RAM disk, for 1540 hours @13kbps).  Upgrade options include a second multidrive for DVD-RAM for redundant or sequential archiving, a single Blu-Ray-capable multidrive for Blu-Ray Archiving, dual Blu-Ray-capable multidrives for redundant or sequential Blu-Ray archiving, and/or a removable 500GB hard drive. In addition, NexLog loggers can archive to as many as six external USB hard disk drives or USB flash devices. For geo-diverse redundancy, NexLog loggers can optionally archive to as many as six Network Attached Storage (NAS) shares. Multiple NexLog loggers can archive to a central NexLog unit, which provides a centralized database and storage for calls that have been recorded at multiple sites.

Incident Replay and Management Features

Eventide's MediaWorks Plus browser-based software provides enhanced recording management capabilities including flexible search, multiple-call replay, graphical time-line with pan/zoom, variable-speed replay, incident management tabs, audio redaction, audio waveforms, talking time/date, call protection, burning of calls or incidents to CD/DVD/Blu-Ray, export or email incident, live monitor and instant recall.

Geo-Location Display and Search Capabilities

Eventide's MediaWorks Plus software can optionally display (via Google Maps) the location of wireless 9-1-1 calls, based on lattitude and longitude data that is delivered from the 9-1-1 system's ANI/ALI CAD Spill.   MediaWorks Plus software with this optional geo-location capability also permits convenient map-based searching for wireless 9-1-1 calls, based on a user-defined "geo-fence".

Instant Recall Features

Eventide's MediaAgent software provides agents, call takers, and dispatchers with preset-based instant recall, variable-speed replay, record-on demand, text annotation, and export to WAV file.  In addition, Eventide's MediaWorks Plus software provides rich Instant Recall capabilities from a browser.

Color LCD Touch Screen

The available color touch screen provides convenient control and replay at the logger’s front panel. You can view the current status of each channel and each archive, receive visual and audible alerts, live-monitor multiple channels, and fully administer the system using the NexLog Configuration Manager software. Playback functions available at the touch screen include quick replay, advanced search and replay, select calls to be protected, create incidents from groups of calls, add more calls to an existing incident, and export an incident to USB - or burn the incident to CD.

Web-based NexLog Configuration Manager Software

NexLog communications loggers include the NexLog Configuration Manager software, which permits secure browser-based access to system configuration parameters. NexLog Configuration Manager software also allows the administration of password policies and assignment of each user’s system access permissions.

Call Evaluation and Reporting

The optional Eventide Quality Factor call evaluation software module allows supervisors to efficiently evaluate and score call-handling quality. Evaluation questions, answer banks, and skills can all be quickly entered and maintained, and the call evaluation forms can be created through a simple drag and drop process. The evaluation questions and forms can be quickly adapted for special incidents and changing requirements. Quality Factor software's reports are designed to help supervisors measure the quality of call handling and track performance.

Enhanced Logger Reports

NexLog communications logging systems include tabular and graphical reports that can be run at any time. These daily, weekly, and monthly reports provide managers with valuable information about call volumes and channel activity.

Designed, Built, and Supported in the USA

NexLog communications logging systems and software applications are developed and maintained exclusively in the USA by Eventide's highly-talented engineering team - assuring prompt response to changing market needs.  In addition, all NexLog loggers are assembled, tested, and supported at our New Jersey USA production and support facility. 

Eventide MediaWorks PLUS - web-based software for multimedia Incident Replay, Instant Recall and more

Eventide MediaWorks PLUS browser-based software for NexLog recorders allows you to easily search and replay, and to re-create and save complex incidents that involve multiple calls. MediaWorks PLUS software permits quick call browsing & replay, and includes an advanced two-dimensional graphical timeline view, simultaneous multi-channel replay, spoken date & time announcements, advanced incident recording management features, Instant Recall mode, and much more.

Eventide MediaWorks PLUS browser-based software with streaming audio provides an outstanding array of tools for secure replay, instant recall, live monitoring, management of incident recordings, exporting, emailing, and more.

• Secure user access with passwords protects sensitive recordings
• Simple yet powerful search and filter capabilities
• Browse tab allows simple call browsing & replay
• Playback of individual or multiple calls
• Graphical timeline view helps reproduce multiple call incidents
• Sequential playback of multiple calls
• Simultaneous mixed playback of multiple calls on multiple channels
• Skip silence option
• Skip back and skip forward controls
• Next recording and previous recording controls
• Looped playback
• Individual volume control for each channel
• Individual left/right audio panning control for each channel
• Playback AGC to enhance clarity; selectable for each channel
• Mute on/off function; selectable for each channel
• Variable speed playback with pitch correction
• Text annotation note field for each recording
• Redaction capability to remove/mask private audio content
• Export to wave files directly from the application
• Organize related recordings into named and saved incidents
• Export an incident’s recordings, or email as attachments
• Save incidents to the source recorder
• Protect individual recordings from deletion
• Protect all of an incident’s recordings from deletion
• Optional Geo-Location search and display (requires Google Maps access on user's PC)
• Multiple-channel live monitoring
• Instant Recall mode
• Per-channel enable/disable function for on-demand recording control
• Multiple incident tabs and windows help organize incident research projects

Specifications and features are subject to change without notice or obligation.

Geo-Location Capabilities

MediaWorks PLUS is available with an optional Geo-Location Search and Display capability, which utilizes Google Maps (via the user's PC browser) to display the call locations of wireless 9-1-1 calls (based on lattitude/longitude coordinates from 9-1-1 ANI/ALI data).

Powerful Search Tools

Simple yet powerful search and filter capabilities enable you to quickly identify desired recordings, or you can locate calls by any individual record parameter, such as channel or call start time.

Graphical TimeLine View

MediaWorks PLUS software’s graphical timeline helps you quickly visualize the relationships between multiple recordings that span multiple channels. To help navigate within the graphical timeline, MediaWorks PLUS software includes convenient scroll and zoom controls for the time axis. Selected calls can be copied to a separate incident tab that has its own graphical timeline, or may be directly exported for use as evidence.

Incident Recording Management

MediaWorks PLUS software lets you easily organize groups of related calls into saved incidents. Each incident can be managed on a dedicated tab with its own graphical timeline view – allowing you to manage multiple incidents on the same screen. As additional calls are located, they can be copied via into an existing incident, allowing you to build-up the complete set of relevant calls. For ease of future recall, incidents can be saved remotely on the source recorder.

Instant Recall

MediaWorks PLUS software includes a comprehensive Instant Recall mode, allowing call takers and dispatchers to quickly access and listen to the current or previous calls.

Protection from Deletion

MediaWorks PLUS software allows you to prevent selected recordings (or each recording in an incident) from being automatically deleted from the source recorder.  Protection helps assure that critically-important recordings are retained and available for future reference.

Screen Replay

MediaWorks PLUS software supports replay of screen recordings from NexLog software version 2.2 and later.

Multiple-Channel Live Monitoring

MediaWorks PLUS software includes multiple-channel live monitoring, allowing you to listen to multiple audio sources at once.

Secure User Access to Recordings

MediaWorks PLUS software secures access to recordings based on user names & passwords, in order to protect recordings and related data.

Eventide MediaWorks Windows client software allows you to easily search and replay audio recordings across multiple recorders, and to re-create and save complex incidents that involve multiple audio calls. MediaWorks software permits quick call browsing & replay, and includes an advanced two-dimensional graphical timeline view, simultaneous multi-channel replay, spoken date & time announcements, advanced incident recording management features, and much more.

Eventide MediaWorks provides an outstanding array of desktop tools for secure replay, instant recall, live monitoring, management of incident recordings, exporting and burning CD’s, reporting, alarm notification, and more.

• Secure user access with passwords protects sensitive recordings
• Access, search, and replay across multiple recorders simultaneously
• Access and replay audio calls from archive media
• Simple yet powerful search and filter capabilities
• Search queries can be saved and named for future recall
• Record view provides allows simple call browsing & replay
• Playback of individual or multiple calls
• Grouped playback for synchronized call & screen replay
• Graphical timeline view helps reproduce multiple call incidents
• Sequential playback of multiple calls
• Simultaneous mixed playback of multiple calls on multiple channels
• Skip silence option during mixed replay
• Toggle control for playback on/off
• Skip back and skip forward controls
• Next recording and previous recording controls
• Looped playback with graphical position markers
• Individual volume control for each channel
• Individual left/right audio panning control for each channel
• Playback AGC to enhance clarity; selectable for each channel
• Mute on/off function; selectable for each channel
• Variable speed playback with pitch correction; adjustable 0% to 200%
• Text annotation note field for each recording
• Create CDs or make wave files directly from the application at any time
• Organize related recordings into named and saved incidents
• Export an incident’s recordings, email as attachments, and/or burn them to CD
• Save incidents to local desktop PC or to the source recorder
• Protect individual recordings from deletion
• Protect all of an incident’s recordings from deletion
• Instant recall mode lets agents and call takers listen to their current and recent calls
• Multiple-channel live audio monitoring
• Per-channel enable/disable function for on-demand recording control
• Real-time alerting of archive status and alarms at each connected recorder
• MediaWorks reports help to document evidence and measure channel and storage usage
• Multiple incident tabs and windows help organize incident research projects
• Ten preset layouts to save user's window and tab configurations

Specifications and features are subject to change without notice or obligation.

Note:  Select the advanced MediaWorks PLUS browser-based software for replay and monitoring of PC Screens, for display of Dispatch and LMR metadata, for geo-location search & display, for NG9-1-1 multimedia, for TTY/TDD replay, for SMS-to-911 replay, and for other advanced replay/monitoring applications. 

Note:  See also the new MediaWorks PLUS browser-based software for replay and monitoring of voice, as well as replay of PC Screens, display of dispatch and LMR metadata, geo-location search & display, NG9-1-1 multimedia replay, TTY/TDD replay, SMS-to-911 replay, and other advanced replay/monitoring applications. 

Eventide MediaWorks Windows client software allows you to easily search and replay audio recordings across multiple recorders, and to re-create and save complex incidents that involve multiple audio calls. MediaWorks software permits quick call browsing & replay, and includes an advanced two-dimensional graphical timeline view, simultaneous multi-channel replay, spoken date & time announcements, advanced incident recording management features, and much more.

Powerful Search Tools

Simple yet powerful search and filter capabilities enable you to quickly identify desired audio recordings, or you can locate calls by any individual record parameter, such as channel or call start time. The result set can be sorted by criteria, and search queries can be saved and named for ease of future recall.

Graphical Time-Line View

MediaWorks software’s graphical timeline helps you quickly visualize the relationships between multiple recordings that span multiple channels. To help navigate within the graphical timeline, MediaWorks software includes convenient scroll and zoom controls for each axis, as well as an innovative “rubber band” tool for quickly selecting a block of calls. Selected calls can be copied to a separate incident window or tab that has its own graphical timeline, or may be directly exported for use as evidence.

Incident Recording Management

MediaWorks lets you easily organize groups of related calls into saved incidents. Each incident can be managed on a dedicated window (or tab) with its own graphical timeline view – allowing you to manage multiple incidents on the same screen. As additional calls are located, they can be copied via drag & drop into an existing incident, allowing you to build-up the complete set of relevant calls. For ease of future recall, incidents can be saved locally on the user's desktop PC or saved remotely on the source recorder. Saved incidents can be password-protected to prevent unauthorized access and replay.

Protection from Deletion

MediaWorks software allows you to prevent selected recordings (or each recording in an incident) from being automatically deleted from the source recorder; simply select one of the “Protect” menu options. Protection helps assure that critically-important recordings are retained and available for future reference.

Export, Email, or Burn to CD

Authorized users can export an incident’s recordings to a variety of file formats, email them as attachments, and/or burn then to CD for evidence or archive purposes. Options include exporting the calls as individual files, as a single file for each timeline grouping (e.g. channel), or as a single file for the complete incident. In addition, the exported content can include a talking time announcement that indicates when the export occurred. The exported data can also include a text file list of all recording files contained in the export. For convenience when performing future export tasks, each user’s export settings can be saved as presets.

Portable Incident Replay

MediaWorks software can be installed on a portable laptop for incident replay in the field or in a courtroom. While replaying an incident that was saved as a collection of individual recordings, you can view the matrix of calls on the software’s graphical timeline and use the full set of playback controls including pitch-corrected variable speed, skip forward, skip back, mute, AGC, and more.

Desktop Instant Recall

MediaWorks software includes Instant Recall capability with pitch-corrected variable speed replay. The Instant Recall tab provides a real-time visual indication of recording activity on a channel; simply select the top-most call to listen to the current or most recent call. You can also select from a list of recent calls on the permitted channel(s). Authorized users can directly export selected recordings from within the Instant Recall tab.

Multiple-Channel Live Monitoring

MediaWorks software includes multiple-channel live monitoring, allowing you to listen to multiple audio sources at once.

Secure User Access to Recordings

MediaWorks software secures access to recordings based on user names & passwords, in order to protect recordings and related data. Authorized users can view, search, and replay only from those channels for which permission has been granted.

Standard Reports

MediaWorks allows you to view and print a range of standard reports that help to document evidence and measure channel and storage activities. The Call Records Report provides a record of the metadata for each call (or the selected calls) from an active search. This report can be used to accurately document the metadata for recordings that are exported for research or evidence. The Channel Activity Summary Report shows a recorder’s channel activity by date range, allowing you to review call count and duration data for each channel. The Daily Statistics Summary Report details the storage and archive activity on a selected recorder, by individual date(s). The Channel Activity Report provides call-count data per selected channel on a recorder, by date range.

Real-Time Monitoring of Recorder Status and Alarms

MediaWorks software includes a Recorder tab that acts as a console for real-time monitoring of archive status and alarms at each connected recorder. New alarms are signaled via a message box and optional audible alert, and can be acknowledged directly from the MediaWorks software. Alarm details include date/time, text description, severity level, and acknowledgement date/time and identity.

Specifications and features are subject to change without notice or obligation.

Eventide Media Agent Software - Instant Recall and more...

Eventide MediaAgent instant recall software provides call takers, dispatchers, and agents with instantaneous access to current and recent calls. MediaAgent software also permits live monitoring of channel audio, real-time notification of recorder alerts, and more.

MediaAgent software provides Eventide recorder users with secure instant recall, live monitoring, call exporting, alarm notification, and more.

• Instant recall lets agents and call takers listen to their current call and recent calls, across multiple recorders simultaneously
• Runs minimized in the taskbar and automatically updates its call list as new calls occur
• Secure user access with password protects sensitive recordings and data
• Visual indication (via red color) of calls currently being recorded
• Configurable time range for Instant Recall
• Multiple Instant Recall preset tabs permit quick access to a channel or channel group
• Protect selected recordings from deletion
• Export recordings to .wav file directly from MediaAgent application
• Text annotation "Notes" field for each recording
• Multiple-channel live monitoring
• Toggle control for playback on/off
• Skip back, skip forward controls
• Next recording, previous recording controls
• Loop playback
• Variable speed playback with pitch correction; adjustable from 0% to 200%
• Slider control for re-positioning playback
• Per-channel enable/disable function for on-demand recording control
• Real-time alerting of archive device status and alarms at each connected recorder

• Note:  Select the advanced MediaWorks PLUS browser-based software's Instant Recall mode for recall involving PC Screen recordings, for display of Dispatch and LMR metadata, for geo-location search & display, for NG9-1-1 multimedia, for TTY/TDD replay, for SMS-to-911 replay, and for other advanced recall/monitoring applications. 

Instant Recall for Call Takers and Dispatchers

MediaAgent software allows instant replay of the current call or the most recent call. You can also select and replay earlier calls that occurred within a defined time window. MediaAgent software can run minimized in the taskbar and will automatically update its call list as new calls occur. Simply double-click the icon in the system tray to restore the application and automatically replay the first call. A complete set of audio controls is included, including pitch-corrected variable speed replay.

Multiple Preset Tabs

MediaAgent software permits you to create multiple Instant Recall tabs, each of which is a preset providing instant access to a particular channel or channel group. Simply switch between tabs to listen to important channels and/or channel groups.

Configurable Time Range

The time window for which calls are available is adjustable (in hours and minutes) for each Instant Recall tab, and can be further limited for security purposes by the system administrator. In addition, a maximum records parameter can be set to further limit access if desired.

Protect Calls from Deletion

MediaAgent software allows you to protect selected recordings from being automatically deleted; simply select one or more recordings, then right-click and select the "Protect" menu option. The protection feature helps assure that critically-important recordings are retained and available for future reference.

Annotate Recordings

MediaAgent allows you to text-annotate individual calls in a "Notes" field. Call takers and dispatchers can use this feature to tag recordings with incident notes or other call-related data.

Export Directly from the Application

Authorized users can export selected recordings to .wav files. The exported files are saved to a user-specified desktop folder, and can be used as email attachments.

Multi-Channel Live Monitoring

MediaAgent software includes live monitoring capability via the Channels tab. You can simultaneously listen to current activity on any number of authorized channels, or use the available "Scan" function.

Secure User Access to Recordings

MediaAgent software secures access to recordings based on user names & passwords, in order to protect recordings and related data. Authorized users can view, search, and replay only from those channels for which permission has been granted.

Real-Time Monitoring of Recorder Alarms and Status

MediaAgent software includes a Recorder tab that acts as a console for real-time monitoring of alarms and archive device status at each connected recorder. New alarms can be signaled via a message box and optional audible alert, and can be acknowledged directly from the MediaAgent software.

Specifications and features are subject to change without notice or obligation.

Note:  Select the advanced MediaWorks PLUS browser-based software's Instant Recall mode for recall involving PC Screen recordings, for display of Dispatch and LMR metadata, for geo-location search & display, for NG9-1-1 multimedia, for TTY/TDD replay, for SMS-to-